Returns & Refunds Policy

At UDYVA, customer satisfaction matters to us. If something isn't right with your order, please get in touch so we can help.

1. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery.

Please share:

• Your order number.

• Clear photographs or an unboxing video showing the issue.

• A brief description of the problem.

We will review the request and arrange an appropriate resolution, which may include a replacement or refund, as applicable.

2. Returns

For hygiene and product-safety reasons, opened or used consumable wellness products are generally not eligible for return unless they are defective, damaged, incorrect or otherwise covered by applicable consumer law.

Unopened products may be considered for return subject to our approval and applicable legal requirements.

3. Refunds

Once a refund is approved, it will be processed to the original payment method wherever possible.

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

4. Cancellation

Cancellation requests should be raised as soon as possible. Orders that have already been dispatched may not be cancellable, subject to applicable consumer rights.

5. Missing Orders

If your order has not arrived within the estimated delivery period, contact our support team with your order number so we can investigate.

6. Contact Us

For return, refund or cancellation assistance:

Email: theudyvaofficial@gmail.com

**UDYVA — Small rituals. Thoughtful choices. Everyday wellness.